FAQs

We know you are excited to get your order, but you’ll have to be patient and wait 2-3 working days for your delivery. We currently do not take orders from or ship to outside of the UK.

Once an order has been processed you cannot cancel it. In this instance, if you decide you no longer want an item, please refer to our returns policy.

We will of course provide you with tracking information, but if for some reason your order doesn’t arrive, please contact us.

All returns must be unused, in original packaging, labels, stickers attached otherwise we reserve the right to refuse a return. We will always encourage a visit to our shop to avoid the issue of returns, but sometimes this cannot be helped. Customers are responsible for all costs associated with shipping returns.

We know how frustrating it is when we cannot get hold of what we want, however we will always update customers with stock time frames as best we can from the information we have from our suppliers. Failing that, pop into/call the store and we may be able to find an alternative for you.

Mentally we are always on the beach with a nice cold drink dreaming of open roads, physically, however, we are located at The Biker Company, Unit O, Huntscote Road, Kingsditch Trade Park, Kingsditch Trading Estate, Cheltenham GL51 9NX (still dreaming of that cold drink on the beach.)

We are open 6 days a week with the following opening hours-

Monday: 10:00 – 18:00
Tuesday: 10:00 – 18:00
Wednesday: 10:00 – 18:00
Thursday: 10:00 – 18:00
Friday: 10:00 – 18:00
Saturday: 09:00 – 17:00
Sunday: Closed

Our bank holiday hours are usually 10:00 – 16:00 and over the Christmas period our opening hours vary as we’ll be too filled with mince pies to work. Keep an eye out for those updates.

You can contact us through our contact page! We will be happy to assist you.

We think we are pretty friendly, so if you want to chat us within our opening hours on the phone please call us on 01242 242273

If you don’t like phones calls, that’s okay. We are available to chat through our socials or email listed below, during opening hours.

Facebook – The Biker Company
Instagram -  @the.biker.company

and via email at sales@thebikercompany.co.uk.

Try one of those and I’m sure someone will get back to you as soon as possible. Don’t call on Sunday though as we’re closed and more than likely be out on our bikes.

In an ideal world, everything we bought would work as it should, but sometimes things slip through the net. If an item you have ordered in faulty on arrival, or doesn’t work as it should after a time, this may be a warranty issue. We ask for you to contact us and then we can start our warranty procedure. Generally clothing has two year, electronics have two years and helmets have 5. Some products you can apply for an extended warranty. Don’t hesitate to contact us for confirmation.

If you are local to us and you bought your item from us, you are more than welcome to bring your electrical device in so we can help you in real life. No question is “too stupid” for us. (Believe me we’ve heard them all.) Just pop in and we can do our best to help you. If you are a little bit further away, give us a call and we can do our best to help you over the phone.